QUICK SUMMARY
Intercity Transit launched the Transit Ambassador program in July 2025 to enhance the bus riding experience in Thurston County. Ambassadors provide customer service, assist passengers with transit navigation, and improve safety on bus routes. Their training includes CPR, first aid, and de-escalation techniques.
Intercity Transit launched its Transit Ambassador program in July 2025 to enhance the bus riding experience for passengers in Thurston County. The program features ambassadors trained in customer service who assist passengers with navigating the transit system and addressing their needs. These ambassadors also improve safety by allowing bus operators to focus solely on driving. According to Cameron Crass, the operations deputy director, the ambassadors’ presence fosters a more secure environment for riders. Each ambassador receives training in CPR, first aid, and de-escalation techniques to effectively manage various situations. Lois Thomas, a transit ambassador, notes that their presence helps passengers feel safer and more confident while using public transit. This initiative aligns with a major route redesign set for May 2026, during which ambassadors will be essential in guiding passengers through the changes. The program ultimately aims to ensure every rider feels valued and secure throughout their transit experience.